COVID-19 update: We're responding in a variety of ways to support our employees, customers, network dentists, and our fellow South Dakotans. Learn more.

COVID-19 (Coronavirus) response

The COVID-19 pandemic is affecting every part of our lives, and we're responding in a variety of ways to support our employees, customers, network dentists, and our fellow South Dakotans.

Operations

To ensure the health and safety of our employees and support public health efforts, we’ve adjusted operations to reduce exposure risk and still provide the quality service you expect.

Our offices are closed to the general public, and as many staff as possible are working remotely. Only a minimum of employees are on site to perform essential functions that cannot be done remotely. We're prepared to continue serving our members, network dentists, clients, and brokers. You're welcome to contact us by phone or email or sign in to your account on our website.

Our Foundation's community-based programs that provide dental care for kids (our mobile clinic trucks and preventive care clinics), school-based classroom education, and other outreach at public events are canceled until July 6. Further schedule decisions will be made later using current public health guidance at that time.

Customers

We're working to be as flexible as possible with plan holders to ensure they can maintain their dental benefits through the pandemic or resume them as easily as possible in the future. Special pandemic accommodations are available for group plan purchasers and individual/family plan purchasers.

Dentists

To support our dental care partners, we've created two financial support programs for advance payments and no-interest, forgiveable loans to help dental practices through the disruption in providing care. Reimbursement to dentists for exams were increased an average of 6% to help offset new PPE needs, and we are now covering diganostic teledentistry exams.

South Dakota

The DDSD Foundation is donating a total of $400,000 to support food distribution and other community-based relief efforts during the pandemic. A $200,000 donation to Feeding South Dakota and a $200,000 donation to the South Dakota Community Foundation's Coronavirus Response Fund are being made to help people across the state.

We can still smile at each other

We believe in the power of a smile. It can be comforting and inspiring. During these stressful times, we hope you’ll take a moment to share your smile with someone today.

We’re all in this together, and we’re proud to be your partners in oral health.  Watch >>


* The pandemic and public health response is still rapidly evolving. Information from the CDC, the SD Dept. of Health, and other public health and oral health profession organizations is guiding our response. We'll adapt as needed, and any updates will be provided and noted on this webpage. Originally posted March 19. Updated March 26 to reflect community program cancelations extended through May 1. Updated April 7 with links to dental plan accommodations and extension of community program cancellations to June 1. Updated April 14 with information on Foundation donations to relief efforts, and support for dental practices. Updated May 20 to reflect cancelation of Mobile Program events to July 6.

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