COVID-19 update: We're responding in a variety of ways to support our employees, customers, network dentists, and our fellow South Dakotans. Learn more.

Pandemic accommodations | Individual & family plans

Posted April 7, 2020

We hope you and your family are staying healthy and well during the COVID-19 pandemic. We understand that it impacts nearly every aspect of life, and many are faced with difficult decisions.

Based on guidance from the CDC and the ADA, most dental practices are not currently providing elective procedures, but many are still providing emergency and urgent care which may be covered in your current benefit plans. Maintaining your plan means it will be easy to resume regular care with your dentist as soon as possible. 

If you need to cancel your current dental plan, there are special pandemic accommodations we’re making to welcome you back as soon as possible.

  • The normal two-year waiting period to re-enroll in our individual and family plans is waived because of the pandemic.  You may re-enroll as quickly as the first day of the next month after you notify us that you want to start coverage again; and
  • If you have been on our plan at least 12 continuous months before canceling your current plan, we will also waive any waiting periods for coverage of certain procedures when you re-enroll. For example, you wouldn't need to wait 12 months before benefits would cover a crown, root canal, etc.

You are welcome to contact us at 877-841-1478 or if you have any questions. We're proud to be your partners in oral health.